links for 2009-11-13

November 13, 2009 in Links

Klosterman on the Transcendent Interview – Short Stack
I feel incredibly fortunate that I'm able to sustain a career writing about things that interest me personally. I can't have the expectation that, if something is interesting to me, it isn't universally compelling. Any time I have ever tried to write something and anticipate what people might [...]

links for 2009-11-12

November 12, 2009 in Links

100 Things Restaurant Staffers Should Never Do (Part 2) – You’re the Boss Blog – NYTimes.com
51. If there is a service charge, alert your guests when you present the bill. It’s not a secret or a trick.
74. Let the guests know the restaurant is out of something before the guests read the menu and order [...]

links for 2009-11-11

November 11, 2009 in Links

Why Parents Make Great Managers – Peter Bregman – HarvardBusiness.org
Here's what occurred to me: if you want to find a great manager, hire a successful parent. It's the same job. Think about it:
- Expressing care.
- Practicing patience.
- Leveraging uniqueness.
- Developing independent capability.
- Setting appropriate expectations and boundaries.
(tags: management parenting family coaching people_management)

Colby College | Commencement [...]

links for 2009-11-10

November 10, 2009 in Links

QAspire Blog – Quality, Management, Leadership & Life! » What NOT to do in Customer Service 7
Aviation is a customer service business more than anything else. Most companies have similar aircrafts, equipments and infrastructure available to them. It is only customer service that enhances quality of experience and makes an airline preferable over other.
This experience [...]

links for 2009-11-09

November 9, 2009 in Links

Cisco's Heavy Lifting | Business Today
* 7 a.m.: At a time when most top executives would be finishing their morning run and beginning to get ready for work, Wim Elfrink is already an hour into work, virtually meeting his colleagues…
* 9 a.m.: A few hours meeting with colleagues in the US [...]

links for 2009-11-05

November 5, 2009 in Links

Nicholas Bate: The Twenty Things You Can Be Pretty Sure About The People You Admire
# have slowly but surely changed their thresholds for hard work (it’s easier than ever before), spotting bullsh*t (they can tell it a mile off) and getting up early.
# have stopped blaming history and can’t remember the last time they used [...]