Mike Gourley, in his paper “Mission Statements – The Disconnect between Desire and Reality” says:
“While senior managers want cultures that encourage initiative, co-operation, teamwork, goal setting, creativity and commitment, most instead unwittingly develop cultures that encourage politics, internal competition, individualism, avoidance of blame and an unwillingness to commit.” (emphasis mine!)
He goes on to make the point that:
“Although senior management strives to guide behaviour through statements of desired values, the reality is that most organisational members look to actions, not words, to figure out what is expected of them through the forces they face on a day-to-day basis.”
Is this true of your organization? If so, what are you doing about it?