That’s the problem the present management faces. When the new Chairman tells the staff that their airline is bankrupt and that it is up to them to make sacrifices, their response is succinct: Air India is bankrupt because chief executives and politicians have robbed it blind; why should we be the ones to make sacrifices?
It is a question to which no chief executive or minister can give a satisfactory answer. Why should a pilot agree to take half his salary when he knows that the airline’s problems have nothing to do with him? Why should staff give up their perks when they know where the money has gone?
I didn’t understand then, and I don’t understand now, how the “right answer” is determined. Who carves it into stone? And why is there no realization that if you prescribe right ways and wrong ways to think about things, you end up freezing thought altogether and perpetuate the culture of by rote regurgitation of “accepted” wisdom?
For all those who asked — the full Bhim and nothing but the Bhim. All 72 chapters and 124,000 words of it.
Our cabin crew, trained in hospitality from prisons and sanatoriums nationwide all committed to our service ethic “God help them who help themselves”, will be happy to refuse you with a scowl on their face should you dare to ask for a blanket and will be even happier to twist your finger should you keep on pressing the “Help” button despite our best attempts to ignore you. If you have any connecting flight to catch, we recommend you buy a thick book at the next airport (preferably “War And Peace”) to act as both a pillow and time-pass as you stay stranded for days on end as we shall try our desperate least to re-route you. Finally if you were foolish enough to have checked in baggage with us all we can say is that this should serve as a lesson for next time to travel light—yes the luggage to “hawa ho gya”.