It really bothers me that the definition of success has changed from profits to followers, friends, and feed count. This crap doesn't mean anything…If a restaurant served more food than everybody else but lost money on every diner, would it be successful? No. But on the Internet, for some reason, if you have more users than everyone else, you're successful. No, you're not.
I spend…good portion of my day thinking about how to make things less complicated…companies start adding more and more stuff to keep their existing customers happy. But you end up dying with your customer base, because the software is too complicated for a newcomer. We keep our products simple. I'd rather have people grow out of our products, as long as more people are growing into them…
Very rarely is a question important enough to stop people from doing what they're doing…We want to get rid of interruption as much as we possibly can, because that's the real enemy of productivity.