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links for 2010-09-15

15 Sep
  • Organizations around the world struggle to crack the code for improving the effectiveness of managers, salespeople, scientists, and others whose jobs consist primarily of interactions—with other employees, customers, and suppliers—and complex decision making based on knowledge and judgment…
    Nonetheless, many executives have a hazy understanding of what it takes to bolster productivity for knowledge workers. This lack of clarity is partly because knowledge work involves more diverse and amorphous tasks…Likewise, performance metrics are hard to come by in knowledge work, making it challenging to manage improvement efforts…Against this backdrop, it’s perhaps unsurprising that many companies settle for scattershot investments in training and IT systems.
    Since knowledge workers spend half their time on interactions, our research and experience suggest that companies should first explore the productivity barriers that impede these interactions.
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Posted by on September 15, 2010 in Uncategorized

 

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