links for 2011-03-07

07 Mar
  • One man who knows the power of the thank-you note is Doug Conant…Over the past 10 years he has fired off 30,000 of them – more than 10 each day…
    The thank-you letter is not only incredibly effective, it costs nothing and has no nasty side effects. It doesn’t demotivate others…the ratio of effort in writing letters (very low) to pleasure on receiving them (extraordinarily high) must make this the most remarkable motivational technique there is…
    But if these notes are so uplifting to our human wholeness, why is Mr Conant so unusual in writing any?
    There seem to be three reasons. First, chief executives think their own contribution is more valuable than that of others, and as no one ever writes them thank-you letters they don’t write any themselves. Second, they aren’t close enough to the business to know who deserves thanks, and third, they have forgotten the strange human truth that almost everyone would do almost anything in return for a simple pat on the back.
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Posted by on March 7, 2011 in Uncategorized


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