Roseanne Barr on the Lack of Change in the TV Industry — New York Magazine
It’s hard to tell whether one is winning or, in fact, losing once one starts to think of oneself as a commodity, or a product, or a character, or a voice for the downtrodden. It’s called losing perspective. Fame’s a bitch. It’s hard to handle and drives you nuts. Yes, it’s true that your sense of entitlement grows exponentially with every perk until it becomes too stupendous a weight to walk around under, but it’s a cutthroat business, show, and without the perks, plain ol’ fame and fortune just ain’t worth the trouble.
The Web Is a Customer Service Medium (Ftrain.com)
” Create a service experience around what you publish and sell. Whatever “customer service” means when it comes to books and authors, figure it out and do it. Do it in partnership with your readers. Turn your readers into members. Not visitors, not subscribers; you want members. And then don’t just consult them, but give them tools to consult amongst themselves. These things are cheap and easy now if you hire one or two smart people instead of a large consultancy. Define what the boundaries are in your community and punish transgressors without fear of losing a sale. Then, if your product is good, you’ll sell things. (Don’t count on your fellow Gutenbourgeois to buy things. They’re clicking the little thumb icon on YouTube like everyone else.) If you don’t want to do that then just find niche communities who might conceivably care about your products and buy great ad placements. It’s a better online spend. “
HBR’s Most Popular Blog Posts of 2011 – Katherine Bell – Harvard Business Review
“As 2011 comes to a close, the editors of HBR.org are taking a look back at the most popular blog posts of the year to find out what most preoccupied you, our readers. These 11 posts all hit a common nerve and went viral; it’s no surprise that most of them contain advice about how to succeed and be happy at work. We can’t resist including another 11 posts, a hard-to-agree-upon sampling of the ideas we were proudest to publish and discussions we most enjoyed hosting this year. If you have some free time during the holidays to catch up on your reading, we hope you’ll find this list a good place to start.”
The 5 traits of really dumb managers | HR Morning | Your daily dose of HR
here’s our rundown of a few of the behaviors that identify the classic Bad Manager:
1. They think the more afraid the worker is of losing his/her job, the harder he/she will work.
2. They like secrets.
3. They take credit for successes and blame others for failures.
4. They’re so besotted with company loyalty they don’t want to hear any bad news.
5. They give people jobs and then won’t let them do them.
Posted from Diigo. The rest of my favorite links are here.